Terms & Conditions

Under these Terms & Conditions, the following terms will be defined:

Client/Customers: Refers to any person who uses BLR Tools services, including all authorized channel partners; this can be an individual, sole proprietor, partnership, limited corporation, or public entity.
Secret Information: Includes any private information that is shared between the parties in connection with the Services and that both of them deem private, regardless of the format of the information.
Agreement or Contract: Indicates a binding agreement between the Customer and BLR Tools that is subject to the terms listed below.
Information/Data: Denotes information created electronically that is recorded, stored, and sent as electrical signals across a range of recording media. excludes data files with corrupt sectors, installed operating system files, application and software program files, default download folder files, download history, and web browsing history.
Recovering Data: Refers to the whole or partial recovery/restoration of particular files and folders that have been lost due to technical malfunctions, human error, or other causes, as indicated by the customer in the Media Assessment Form (MAF). The customer must accept the recovered data as supplied by BLR Tools and pay the full cost of recovery if specific files and folders are not mentioned in the MAF.
Service Charges: Represents the fees for the services specified in the quotation and inspection report.
Examine: Ddenotes the initial review of the customer's storage media in order to determine whether data recovery is feasible.
Inspection Fees: Refers to the costs that the client pays BLR Tools when they send in their media for review.
Report on Inspection: Consists of the official BLR Tools report or quote that assesses the viability of obtaining particular data as specified in the MAF, as well as related expenses, timelines, and the reliability of the report. The Customer acknowledges that the final result might not match the Inspection Report and releases BLR Tools from any liability in this regard.
Media: Includes a variety of storage devices used for data recovery, including solid-state drives, hard drives, USB flash drives, external hard drives, laptop hard drives, server hard drives, and more.
Work ID: Indicates the special identification number that BLR Tools gave to the media that was received from the customer; this number is to be used in all communications pertaining to media.
Flaws: Divides defects into three groups: logical defects (data problems), physical defects (moderate damage), and logical-cum-physical defects (a combination of both).
Services: Includes services such as data migration, data repair, data erasure, degaussing, data recovery, and data restoration, among other services.
Web page: Refers to the official BLR Tools website at https://www.blrtools.com as well as any additional platforms utilized for commercial endeavors.
Extra Media for Storage: Indicates operational and vacant storage media that has a capacity that is at least as large as the one provided by the customer to retrieve recovered data from BLR Tools.
Extra Storage Media: Represents brand-new or functional storage media that the customer provides to aid in data recovery, with technical specs comparable to those of their own storage media.
Place: Denotes any request for inspection, data recovery, or other services made by the customer to BLR Tools in writing or verbally. BLR Tools will comply with the terms specified in the Inspection Report/Quotation and will start working on the request as soon as payment and the necessary paperwork are received.

Orders Processing

Media Input: Customers must deliver their media to BLR Tools in person for in-lab examination following an initial consultation. Alternatively, at their own risk and expense, they could hire a third-party logistics service. In the event that BLR Tools provides media pickup services, it shall not be held liable for any transit problems, misplacement, or damage to the media.
Report on Inspection: Once BLR Tools receives the Order and non-refundable Inspection/Analysis charges, it will inspect the Customer's Media and produce an Inspection Report. BLR Tools retains the authority to waive inspection fees and may:
- Refuse to provide customer assistance via their media.
- Modify the cost of the inspection.
- Adjust the terms of service.
In this case, BLR Tools' decision is final and enforceable against the customer.
Client Permission: BLR Tools may occasionally need certain inputs from the customer for inspection, such as hardware setups, user names, passwords, and access codes, along with authorization. Inspection fees may be forfeited if the authorization is not provided or if incomplete or inaccurate data is entered within the allotted seven days.
Revival of Media: The Inspection Report shall be deemed null and void if the Customer returns the media without authorizing BLR Tools to execute the services specified in the report. Returns made in the future will be regarded as new cases.
Inspection on-site: It is the responsibility of the customer to pay for onsite inspections, in addition to any additional costs such as transportation, accommodation, and shipping. In an Inspection Report, which BLR Tools will furnish, service particulars, fees, estimated duration, and data recoverability percentages will be detailed. In the absence of specified required data in the MAF, the Customer agrees to pay the service charges detailed in the Inspection Report and accepts the recovery of the data by BLR Tools as final.
Placement of Orders: Customers are permitted to, upon receipt of the Inspection Report:
- On the condition that payment terms are specified, acknowledge and sign a service request or statement of work.
- Appear for the restitution of their media. Media abandonment may ensue if an order is not submitted or a return request for media is not made within sixty calendar days. After the initial thirty days, demurrage charges may be assessed.
- The Order will be processed in accordance with the payment terms specified in the Inspection report, subsequent to BLR Tools email verification of the Customer's approval.

BLR Tools Services Efficiency Entail:

Maintaining the following guiding principles, BLR Tools is committed to delivering services of the highest caliber:

Provision of Service: Assuming you promptly remit the Service Charges, we shall endeavor to deliver our services in adherence to these Terms and Conditions while exercising commercially reasonable care and skill.
Preliminary assessments: Regarding inspection reports, all time and cost estimates are approximations that are subject to change. Any modifications to BLR Tools will be communicated to you.
Information About Customers: Specific information, including user identities, passwords, or access codes, may be necessary for the provision of particular services. A charge for the additional work performed is reserved by BLR Tools in the event that this information is not provided in a timely manner, is insufficient, or is inaccurate. Service deliverance that is both delayed and insufficient due to a lack of required information.
Put to Termination: BLR Tools reserves the right to terminate or dissolve the agreement, suspend its execution, and assess associated costs at our standard rates in the absence of correct data, accurate information, or essential requirements within seven days of our request or in accordance with the terms of the agreement. Failure to comply will result in payment of the associated fees in lieu of data provision.
Disruption of Service: Technical issues, regulatory modifications, or customer requests may cause BLR Tools to suspend its services temporarily. Service interruption may also ensue in the event that non-payment is made by the consumer.

BLR Tools Recovery Services for Data

BLR Tools provides an extensive selection of data recovery-related services, including:

Upon inspection: The media is inspected and examined in order to ascertain the projected percentage of recovery, the nature of media damage, and the viability of data recovery.
The Data Recovery Method: Following the placement of a data recovery order in response to the inspection report, data is retrieved, recovered, and duplicated. The data is subsequently returned to you or we grant access to it on additional storage media that you provide.
Erasure and data degaussment services: Services for data migration and conversion; Reconstruction of Data Services; Encryption Services for Data.
Supplementary or Extra Services: A fee may be charged for the performance of additional services as agreed upon in writing. Depending on the feasibility, our services may be rendered on-site (at your location) or off-site (remotely via the Internet or at the BLR Tools In-Lab). On-site services might result in additional expenses.
Data Preserving: Without prior notice, BLR Tools will securely delete client data that is accessible to us seven days after receiving payment for a specific task.
Contrary to the title: Although we utilize manufacturer-approved repairs for original equipment, we cannot provide assurance that our services will remain under the warranty of the manufacturer. The provision of our services does not ensure any particular outcome, including success, data recovery, or media usability.
BLR Tools, subject to the feasibility, may provide the aforementioned services onsite (at the customer's location) or offsite (via remote online and BLR Tools in-lab) at its discretion. Any on-site services provided will incur additional fees.
After performing any of the aforementioned services, BLR Tools shall securely erase any client data accessible with BLR Tools seven days after receipt of payment for that particular task, without informing the client.
Although BLR Tools employs authorized repairs from the original equipment manufacturer, this does not guarantee that the services will remain covered under the warranty of the original equipment manufacturer. Our performance of the Services should never be interpreted as an assurance that the Services will be effective, that any or all customer data will be recovered or functional, that the Media will remain usable, or that BLR Tools will achieve any other particular result.

Process of Termination

In the event that you, the Customer, violate the Contract to a substantial degree, BLR Tools may immediately terminate the Agreement by giving written notice. Nonpayment of fees for the BLR Tools Service will also be regarded as a significant infraction, potentially leading to the termination of the service.

You shall promptly become liable for any amounts owed to BLR Tools subsequent to the termination.
Upon termination, the customer shall be held accountable for any outstanding balances owed to BLR Tools, which shall promptly become due.

WARRANTY & DISCLAIMER

We offer our services "as is," with no implicit or explicit warranties. We do not promise that our services will be error-free, secure, timely, or uninterrupted, or that they will satisfy your particular needs.

Exclusion of Warranties: All warranties, expressed or implied, statutory or otherwise, are hereby expressly disclaimed by us, including any warranty of title, accuracy, merchantability, fitness for a particular purpose, or non-infringement.
Authenticity of Data: The applicability, correctness, and authenticity of the data we recover are not guaranteed by us.
Calculations: Estimates given in inspection reports are subject to change prior to billing and are not always correct.

Responsibility for Damages or Losses; Liability Limitation

We offer our services "as is," with no implicit or explicit warranties. We do not promise that our services will be error-free, secure, timely, or uninterrupted, or that they will satisfy your particular needs.

The occurrence of loss or damage: Physical or otherwise, BLR Tools disclaims all liability for loss, damage, destruction, or corruption of data, media, or apparatus.
Service and Transit-Related Damage: Unless our negligence occurs, we shall not be responsible for any loss or damage to your media, data, or apparatus that occurs during transit or as a result of our services.
Restrictions on Liability: In the event of a breach of statutory duty, contractual liability, or any other cause of action, our absolute liability to you is restricted to the lesser of the service charges paid for the specific job or the cost of the media.
Consequential or Indirect Loss: Indirect or consequential losses, such as financial loss, data loss, business interruption, profit loss, or sales loss, do not subject us to liability.

THE INDEMNITY

By utilizing our services, you grant BLR Tools, its employees, associates, channel partners, and consultants the right to hold you harmless against any demands, settlements, judgments, costs, damages, losses, liabilities, expenses, demands, inactions, or omissions that may result from your actions, inactions, or omissions.

The Disclosure of Confidential Information

Disclosure of Particulars: Confidential information, such as customer data, may be disclosed in accordance with legal obligations, governmental regulations, law enforcement mandates, or court orders.
Confidentiality of Data: We ensure that any information you provide remains confidential and employ reasonable measures to prevent unauthorized disclosure.
The deletion of data: We will delete customer information irretrievably within seven business days of receiving payment for the service.

Further Significant Terms

Conflict Resolution: BLR Tools shall designate a Sole Arbitrator to adjudicate on all disputes; the arbitrator's judgment shall be conclusive and enforceable in accordance with the Arbitration and Conciliation Act of 1996.
Regarding jurisdiction: The sole jurisdiction over any disputes that are resolved through arbitration shall rest with the competent tribunals located in Delhi, India.
The Majeure Force: In the event of performance delays caused by factors beyond our control, BLR Tools is not liable.
Complete Agreement: With respect to our services, these Terms comprise the sole agreement between you and BLR Tools; any prior agreements are superseded.
The cessation: The termination of these terms has no bearing on any obligations or liabilities that have already been established.
Ownership of the Content: After sixty days, you forfeit ownership of any unclaimed materials, and we guarantee the confidentiality of any data prior to its disposal.

You certify that you have read and comprehended these terms and agree to be bound by them by utilizing our services.

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